Employee Experience in Culture shaping

Let's have a brief analysis of how to use Employee Experience (EX) to shape organizational culture.

For intentionality, culture shaping (just like EX) should be linked to the corporate strategy, with a clear timeline for implementation and evaluation. An EX-expert like me should be brought in to manage this transformation process!

So, start by answering these basic questions:

1. Where are we with the company culture?
2. What is the general perception of employees?
3. Why is the culture currently shaped the way it is?
4. Where do we want it to be in the future?

Every aspect of the employee lifecycle, from pre-entry to post-exit, must be examined. A key consideration when developing an EX-powered culture shift includes ensuring that the new culture embraces respect, growth enablement, and belonging. Also, it is not enough to write People/HR/HCM policies, but to demonstrate them daily in every action. This approach increases the chances of the shift being accepted, evangelised, and enabled. This eventually promotes operational excellence, engagement, creativity, loyalty, and employee self-actualization.

 When leadership gravitates towards culture shift through EX optimisation, we see improvement in the bottom line, increased ROI, ROA, and company branding, which is a win-win for everyone.

On a final note, always think holistically and include EX in all other operations planning, like compliance, finance, facilities, and technology, to achieve an environment of employee care which has proven to lead to tangible improvement across the organisation.